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Energy Service Provider
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Building Data Repository
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Client
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An unregulated subsidiary of an energy company that serves more than
one million customers in electric and natural gas markets in the Mid-Atlantic
Region. |
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Problem
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As a result of the deregulated
energy market structure and operating regulations, the company was
dependent upon external sources, primarily the regulated utilities,
for the bulk of its customer operations information. Information such
as customer usage, billing amounts, payments, energy profiles, even
who their customers were, was ultimately determined by the utility.
The company
needed an Account Data Repository to gain control and utilization
of their data to enable day-to-day operations and to provide business
intelligence/decision support on an on-going basis.
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Solution
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The company selected Sengen
to design, implement and operate the Energy Retailer Customer Operational
Data Repository.
Sengen designed repository and its corresponding transformation and
data load procedures provided two complete and distinct views of the
customer information. Specifically, a Retailer Customer View and a
Distribution Company Specific Account View of the customer information
were provided.
Sengen's Business
Process Integration infrastructure provided the required information
communication to other systems and organizations while Sengen's
Reporting Engine generated business intelligence information.
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Results
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The company gained control
of its data. By employing the Sengen solution for maintaining the
utility-centric view of each account and simultaneously creating a
cross utility, customer view, the company improved the quality and
consistency of its customer operations, thus a higher customer satisfaction
level was achieved.
Additionally,
the company realized a lower Energy Supply cost by being able to
access and view customers with similar usage characteristics across
multiple utilities.
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